How can we help?

How do I join a game?

Open the Discover tab to find games near you, or use a link or QR code shared by the organizer (the "Podmaster") to join directly. Some games are open to anyone; others need the Podmaster's OK.

I can't make a game I've already joined — what happens?

Open the game and tap "Can't make it." Your spot opens immediately and the organizer is notified. If you'd already paid for the spot, your refund follows that game's cancellation policy, shown when you joined — typically a full refund well in advance, a partial or no refund closer to game time, and always a full refund if the organizer cancels.

How do payments work?

Paid games and events are processed securely by Stripe. padelfin never sees or stores your card details. The price you're shown before paying is the price you pay.

How do I change my language?

Open your Profile in the app and pick a language. padelfin is available in Spanish, Catalan, English, German, Portuguese, French, and Italian.

How do I delete my account?

In the app: Settings → Delete account. Or, without signing in, visit padelfin.com/delete-account from any browser. Deletion is permanent and removes your data.

I want to report a player or a safety concern.

Open that player's profile, or the chat message in question, and choose "Report." Every report is reviewed by a person. For our full commitments, see our Child Safety Standards page. If someone is in immediate danger, please contact local emergency services directly.